Is Ignorance Greenwashing? Home Depot Can’t Tell Customer About Its Own Recycling Program

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Does this guy know about the recycling program?From a reader tip:

Most major retailers like Best Buy and Walmart, have electronics recycling programs for consumers to safely dispose of their electronics gadgets and appliances. Home Depot ostensibly offers one as well, but you might not know that if you talked with a Home Depot customer service representative.

A reader tip from John tells the following story:

John wanted to recycle an old microwave so he called Home Depot’s customer service department to get recycling information. John contacted one and then a second representative, neither one, John reports, had any idea of what to tell him.

John finally got an answer from Micaiah Holley from Home Depot’s Customer Support Center, informing John about their partnership with 1-800-Cleanup, a recycling hotline offered by Earth911. The problem is two out of three customer reps at Home Depot knew anything about it. At least that is John’s experience.

It may not rise to the level of full-blown greenwash, but how well a company, or any organization, disseminates information about its sustainability and environmental stewardship programs is a true reflection of how important those values are to that organization.

Image credit: The Lazy Environmentalist (image is not that of our tipper. Thanks John for the tip!)

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Leave a Reply

  1. Hello,
    What multinational corporations are greenwashing and creating deforestation other than the IMF or World Bank?
    Really great post, enjoyed reading it. Thanks

  2. I hate to say it, but most people at Home Depot can’t even tell you how far apart studs should be in a wall, how to replace a sink, etc. It’s more a consequence of undercutting wages than anything else.

  3. This is a very good program I think. but a program like this should be backed with good support also from the department concerned, so the customer can get good service and be satisfied

    hopefully the home depot could increase its service soon

  4. This is a good reference for us, We currently also implementing the recycling of old computers and electronic waste unused mobile phones, this program is the best step for environmental management. because a lot of waste that is wasted and pollutes the environment.
    I am very pleased and happy with your idea, this is a very useful information for all of us.

    regards

  5. Just a short message I read about An awesome service for the disposal of All whiteware and appliances as well as electronics and fridges for recycling.Heres the details Appliance Recycling Ltd 5A Beasley Ave Penrose (09) 377 7037 or 027 272 9308

  6. I feel that so many of these “environmentally conscious” programs are decided upon on a corporate level just so they have something to put in their press releases.

    When it comes down to it there’s very little follow up to make them functional. So sad..

  7. Nice post, i think the recycling of electronic parts
    will reduce everyone’s carbon footprint tremendously

  8. Great web site you’ve got here.. It’s difficult to find quality writing like yours nowadays.

    I honestly appreciate people like you! Take care!!